Shipping is free for orders of $150 or more for purchases within the US. On the other hand, delivery services for orders under $150 vary by region. Shipping fees are non-refundable. For international orders, shipping costs vary by region.

Nocturne offers several delivery options in the United States, Canada, Europe and the Middle East.Processing time for shipment is 1-2 business days. Once your order is ready, our courier partner will contact you as soon as possible. 

Deliveries are made within 1-7 business days in the United States and within 1-10 business days in other regions. Once your order is ready for delivery, our courier partner will attempt to contact you for delivery at your convenient time.

Deliveries may take longer during sale period. 

 [KY1]Nocturne offers several delivery options in the United States, Canada, Europe and the Middle East.

Processing time for shipment is 1-2 business days. Once your order is ready, our courier partner will contact you as soon as possible. 

Deliveries are made within 1-7 business days in the United States and within 1-10 business days in other regions. Once your order is ready for delivery, our courier partner will attempt to contact you for delivery at your convenient time.

Deliveries may take longer during sales periods.

SHIPPING REGIONS

Merchandise ordered on www.nocturne.us can be shipped to worldwide.

The cities that can be shipped for each region are as below. 

• Caribbean and South America

Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Mexico Show less

• Europe and Oceania

Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna  

• United States of America

United States, Canada

• Middle East and Asia

Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Hong Kong SAR, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo -Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe

• New Zealand & Australia

Australia, New Zealand

NOT COVERED BY YOUR SHIPPING ZONES

Ascension Island, French Southern Territories, South Georgia & South Sandwich Islands, Tristan da Cunha

SHIPPING CARRIERS

Nocturne is working with shipping carriers as below;

• DHL
• UPS
• FEDEX

SHIPPING DESTINATIONS & DELIVERY TIME & RATES

We offer the shipping methods and rates for online orders as below:

• 2-7 Days Delivery & No return, 7-21 Days Delivery & No Return for Caribbean and South America / Europe and Oceania Regions
• 7-21 Days Delivery & No Return for Middle East and Asia / New Zealand & Australia Region.
• 2-7 Days Delivery for USA & Canada Region.

Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.

Enjoy free shipping on all purchases of $49 or more in the USA & Canada. and $200 or more in the Middle East & Asia. Offer is automatically applied at checkout online. No adjustments to prior purchases. Can not be redeemed or exchanged for cash.

Caribbean and South America

• DHL, UPS, Fedex (2 - 7 Days) (no return) 0lb–5lb $90.00
• DHL, UPS, Fedex (2 - 7 Days) (no return) 5.01lb–7lb $110.00
• DHL, UPS, Fedex (7 - 21 Days) (no return) 0lb–5lb $55.00
• DHL, UPS, Fedex (7 - 21 Days) (no return) 5.01lb–7lb $70.00
• DHL, UPS, Fedex (7 - 21 Days) (no return) 7.01lb–11lb $150.00
• DHL, UPS, Fedex (7 - 21 Days) (no return) 11.01lb–15lb $200.00
• DHL, UPS, Fedex (7 - 21 Days) (no return) 15.01lb–32lb $250.00

Europe and Oceania

• DHL, UPS, Fedex (2 - 7 Days) (no return) 0lb–5lb $65.00
• DHL, UPS, Fedex (2 - 7 Days) (no return) 5.01lb–7lb $110.00
• DHL, UPS, Fedex (7 - 21 Days) (no return) 0lb–5lb $45.00
• DHL, UPS, Fedex (7 - 21 Days) (no return) 5.01lb–7lb $75.00
• DHL, UPS, Fedex (7 - 21 Days) (no return) 7.01lb–11lb $150.00
• DHL, UPS, Fedex (7 - 21 Days) (no return) 11.01lb–15lb $200.00
• DHL, UPS, Fedex (7 - 21 Days) (no return) 15.01lb–32lb $250.00

Middle East and Asia

• DHL, UPS, Fedex (7 - 21 Days) (no return) 0lb–5lb $60.00
• DHL, UPS, Fedex (7 - 21 Days) (no return) 5.01lb–7lb $90.00
• DHL, UPS, Fedex (7 - 21 Days) (no return) 7.01lb–13lb $160.00
• DHL, UPS, Fedex (2 - 7 Days) (no return) 0lb–5lb $90.00
• DHL, UPS, Fedex (2 - 7 Days) (no return) 5.01lb–7lb $110.00
• DHL, UPS, Fedex (2 - 7 Days) (no return) 7.01lb–13lb $190.00
• DHL, UPS, Fedex (7 - 21 Days) (no return) 13.01lb–23lb $240.00
• Free Shipping $200.00 and up Free

New Zealand & Australia

• DHL, UPS, Fedex (7 - 21 Days) (no return) 0lb–3.5lb $60.00
• DHL, UPS, Fedex (7 - 21 Days) (no return) 3.51lb–7lb $90.00
• DHL, UPS, Fedex (7 - 21 Days) (no return) 7.01lb–11lb $160.00
• DHL, UPS, Fedex (7 - 21 Days) (no return) 11.01lb–15lb $90.00
• DHL, UPS, Fedex (7 - 21 Days) (no return) 15.01lb–32lb $110.00

USA & Canada

• DHL, UPS, Fedex (2 - 7 Days) 0lb–3lb $10.00
• DHL, UPS, Fedex (2 - 7 Days) 3.01lb–7lb $15.00
• DHL, UPS, Fedex (2 - 7 Days) 7.01lb–10lb $25.00
• Free Shipping $49.00 and up Free

PACKAGE TYPES & SIZES

• Express Envelope (12.5 × 9.5 × 1 in, 1.45 oz)
• Small Nocturne Box (11.5 × 15 × 2.5 in, 0 lb)
• Large Nocturne Box (15 × 13 × 4 in, 0 lb)
• Nocturne Pouch (8.6 × 5.4 × 1.6 in, 0 lb)

• S Box (11 × 17 × 11 in, 0 lb)
• M Box (18 × 18 × 16 in, 0 lb)
• L Box (16 × 12 × 13 in, 4.75 lb)
• XLarge Box (24 × 18 × 18 in, 0 lb)

ITEM AVAILABILIY

Out of Stock

In most cases, when an item displayed on our website is no longer available, either the item will not appear on the site at all, or a message indicating the item is Out of Stock will appear on the product detail page. In some cases, however, due to inventory fluctuation, items that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as quickly as possible that your order cannot be fulfilled. That item will be cancelled, and you will not be charged for that item.

Pre-Ordering

You may be able to pre-order some items that are not yet available for immediate delivery. The Pre-Order message will appear on the product detail pages. A credit card is required for pre-ordered items, and your credit card will be authorized for the price of pre-order as a pending charge. However, we will not charge your credit card for the order until your pre-ordered item(s) actually get shipped.

We work hard to ensure that you receive your order as promised. However, due to the high volume of orders we receive, we may not be able to ship your order on time. In such cases, you will be notified by email of the estimated delay.

If you experience a delay with an order and need support or information, you can contact us and we will get back to you within 24 hours.

A benefit of creating an account with Nocturne's is that you can view your order history at any time from the "My Orders" section of your account.

We sometimes ship your favorite products from different locations, and to ensure that we get your products to you as quickly as possible, we sometimes need to split your order into 2 or more shipments.

In these cases, we will notify you that your order will arrive in multiple shipments. You will be able to track these shipments separately through the "My Orders" section of your account, or by searching for your order number and email address if you're a guest user.

We are unable to accommodate address changes after your order has been shipped.

However, if you would like to change your shipping address, please contact us immediately and our customer support team will let you know if there's time to make the change before your order ships.

Unfortunately, we cannot offer delivery to multiple shipping addresses within the same order.

If you would like some items shipped to a different address, you can place two separate orders to different shipping addresses.

If your order has been delivered and some items are missing or you have received damaged products, please contact us and we will resolve the issue within 48 hours.

You can contact our customer service team for your international shipping needs. Please email us at wecare@nocturne.us, call us, or WhatsApp us at +1 (754) 233-3412; we're available daily from 10:00 AM to 7:00 PM (EST).