Full price items can be refunded and is processed using the method you used to make payment. Please note that Refund will be process for full price products return within 14 days of reception or purchase. Items on sale or under promotion can not be exchanged. Merchandise that has been worn, used, altered, damaged or missing original labels will not be accepted. Kindly note that shipping charges paid at checkout are non-refundable. Nocturne Customer Care provides after sales service for purchases made at www.nocturne.us. For NY store purchases, you can visit again our store with the product on its original packaging, tags, and proof of purchase. The team will complete the return process instantly.

For purchases made elsewhere, you can directly contact the business where the product(s) was purchased. Personalised merchandise and sealed goods which were unsealed after the delivery, are not eligible for a refund. We advise you to take all necessary precautions to ensure that your product is protected. 

The above rules apply to orders placed within the US. We do not accept any returns for International Orders. This policy is due to the complexity of the return process involving international shipping, customs procedures, and legal requirements.

If you have received wrong products or damaged products on your order, you may email to wecare@nocturne.us, WhatsApp or call us at +1 (754) 233-3412. We are available daily from 10:00 AM to 7:00 PM (GMT-4).

IF YOU'VE RECEIVED DAMAGED OR WRONG PRODUCTS

If you have received the wrong products or damaged products in your order, please contact our customer service team immediately at +1 (754) 233-3412 or email us at wecare@nocturne.us and we will resolve the issue within 48 hours.

You can exchange a full price product within 14 days of reception or purchase. Items on sale or in promotion can be exchange within 5 days of reception or purchase. For the exchange to be process, product must be in it’s original packaging with tags attached and proof of purchase must be shown. Please note that some products are not exchangeable such as; perfume, cosmetics, lingerie, swimwear, undergarments and jewelries. 

You can use the following options to do the exchange:

Log in to your account www.nocturne.us Kindly follow the next steps:

To avoid delays, please ensure returned ıtems are in their original packaging with the price tags attached and the proof of purchase receive with your order. Upon receiving your purchased item, the team will check the eligibility of your exchange with the following conditions:

 

- Items paid at full price are returned within 14 days of reception or purchase.

- For sale or promotional products, items are returned within 5 days of reception or purchased.

- Items is on its original packaging with price tags and accessories attached.

- Item is in good condition ,unused,unscented,unwashed and unaltered.

The team will process your exchange and you will receive your new items within 2-3 business The mount paid form the original purchase will be credited back to your account with 7-14 business, depending on your bank policy. Shipping charges non-refundable. 

 HOW DO YOU EXCHANGE AN ITEM?

You can exchange a full price item within 14 days of purchasing or receving. Items on sale or in promotion can be exchanged within 7 days of purchasing or receving. For the exchange to be processed, an item must be in it’s original packaging with tags attached and proof of purchase must be shown. Please note that some items are not exchangeable such as; perfume, cosmetics, lingerie, swimwear, undergarments and jewelries.

You can get in touch with our Customer Care by email to wecare@nocturne.us, call us or WhatsApp at +1 (754) 233-3412. We are available daily, from 10:00 AM to 7:00 PM (GMT-4)

We hope that you'll love all the pieces you receive from Nocturne otherwise, you can return full price items within 14 days of reception or purchase. Items on sale or in promotion  can be exchange within 5 days of reception or purchase and no refund. All items can be return with the exception on these products; perfume, swimwear, undergarments and jewelries. 

For online purchases, Log in to your account www.nocturne.us Kindly follow the next steps: 

To avoid delays, please ensure returned items are in their original packaging with the price tags attached and the proof of purchase receive with your order. Upon receiving your purchased item, we will check the eligibility of the refund with the following conditions:

Refund will be processed within 24 hours. Our team will be happy to assist you. Please note for credit card refunds, it may take up to 7-14  days for the amount to be credited back to your account, depending on your bank policy. Shipping charges are non-refundable.